PLACING AN ORDER


Orders can be placed in the following ways:

• Online with a credit/debit card or by using a PayPal account. We have an easy online ordering system with no need to create an account or log in to make a purchase.

• By phone using a credit/debit card.

• If you would prefer to pay by cheque or BACS just let us know.

RETURNS & REFUNDS


If you wish to return your goods please email us to let us know and then return them to us in perfect condition within 14 days. We recommend that if you are returning goods to us that this be done by recorded delivery. Please ensure that the goods are packaged adequately to avoid damage during postage. Once we have received the goods and they are intact we will refund you the initial value of your order, less the original postage cost if postage was charged at the time of purchase.

If your order arrives damaged please let us know as soon as possible. We'll ask you to return the goods to us in their original packaging. Once we've received the goods and confirmed that they were damaged during the initial postage we will fully refund your order (including the original and return postage cost). 

COOKIE POLICY

 

This website sets strictly necessary/functional cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services that you have asked for, such as shopping baskets or e-billing cannot be provided.

This website also sets performance/analytics cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. 

To opt out of analytics cookies on all websites more infomation can be found at the following link
https://tools.google.com/dlpage/gaoptout

By using the Gold&Black Beeswax Candles website you agree to accept our policy and agree to make your own arrangements to modify your web browser to refuse cookies or to notify you when you receive a new cookie. Please check our cookie policy when you visit our site as we may update it at any time. Thank you. 

PRIVACY


Please be advised that Gold&Black Beeswax Candles will only use the information you supply us to process and deliver your order. 

TERMS & CONDITIONS


Gold&Black Beeswax Candles reserve the right to amend or withdraw products at any time. You agree not to reproduce, copy, transmit, publish, display, commercially exploit or create derivative works of such material and content without our consent. Our products are not to be resold without our approval in writing. Gold&Black accepts no responsibility for misuse of candles.

Gold&Black Beeswax Candles is a trading name of Flying Duck Creative Ltd.  
® Registered in the UK No 04938215 Alum House, 5 Alum Chine Road, Westbourne, Bournemouth, Dorset BH4 8DT